Recently I had a problem with my garage door. There is a small “mom & pop” garage door sales & service shop just around the corner from my house. I had never shopped in their store or even dealt with them before, but I thought I’d give them a quick call, and hoped they’d have some advice on whether or not I might need to hire someone to fix it.
I called the number and a friendly female voice answered the phone. I explained the problem as she listened patiently, and she then offered some advice about a quick fix I could try myself. And you know what? It worked!
Even though this company sold me nothing and didn’t even try to send a repairperson to my house just to “check it out,” guess who I’m going to call when I do need a new garage door?